General Terms and Conditions

This page sets out the terms and conditions that govern your use of the GQBet Casino platform. It explains our and your responsibilities, the rules that apply to accounts and activity on the site, and how we handle deposits, withdrawals and disputes. By using GQBet Casino you agree to follow these terms and any other policies we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true name, date of birth and contact information when registering, and notify us promptly of any unauthorised access. You must keep your login credentials confidential and never share your account with others. We may suspend, limit or close accounts where we suspect fraud, money laundering, bonus abuse or breaches of these terms.

Eligibility requirements

Accounts are available only to individuals who meet the platform eligibility criteria. You must be of legal age to use GQBet Casino and have the legal capacity to enter into these terms. We may refuse registration or restrict access if you do not meet the eligibility conditions or if local law prohibits your participation. Only one account is permitted per person unless otherwise authorised by us.

Acceptable platform use

Use GQBet Casino for lawful personal purposes only. Prohibited activity includes using another person’s identity, attempting to manipulate games or services, operating automated bots, or any action that harms the integrity of our systems. Commercial activity, resale of services and third-party payments are not allowed. We reserve the right to investigate unusual activity and to apply sanctions where misuse is confirmed.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which apply in addition to these conditions. Eligible promotions require a qualifying deposit or action as stated in the promotion terms. Wagering requirements, game contribution rates and maximum bet limits apply and are set out in each offer. We may exclude certain payment methods from bonus eligibility and we may withhold bonus funds or winnings where bonus terms are breached.

Deposits and withdrawals

Payments must be made from accounts in your name. We support the payment methods listed in the cashier; minimum and maximum amounts may apply. Deposits are usually processed instantly but some methods can take longer. Withdrawals are subject to identity verification and any checks required to prevent fraud. We may apply withdrawal limits and review large or unusual requests before release.

Verification and limits

Before processing a withdrawal we may ask for identification, proof of address and payment method evidence. Verification is a standard requirement and may delay transactions until documents are provided. You can set personal deposit and loss limits in your account; changes may include a cooling-off period.

Dispute resolution

If you have a complaint contact our support team in the first instance. We will acknowledge and investigate disputes in a fair and timely way. If a resolution cannot be reached directly, we may offer independent dispute resolution where applicable. During any investigation we may suspend account activity and withhold funds where reasonable to protect customers and prevent fraud.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in our services, applicable law or operational needs. We will publish revised terms on the site and notify you via your registered account message or email. Continued use of GQBet Casino after changes are published constitutes acceptance of the updated terms.